Faq's
General Questions
1. What is Perfume Heritage?
Perfume Heritage is a London-based reseller specializing in premium Arabian perfumes and ouds. We offer a curated selection of high-quality fragrances from renowned brands.
2. Are your perfumes authentic?
Yes, all our perfumes are 100% authentic. We source directly from reputable manufacturers and authorized distributors to ensure premium quality.
3. Do you offer samples?
Currently, we do not offer sample sizes. However, we recommend checking product descriptions and reviews to help you choose the best fragrance for you.
Orders & Payments
4. How do I place an order?
You can browse our collection on our website and add your desired products to the cart. Once you are ready, proceed to checkout and follow the steps to complete your purchase.
5. What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods available at checkout.
6. Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast shipping. If you need to modify or cancel an order, please contact us immediately. If your order has already been dispatched, cancellation or modification may not be possible.
Shipping & Delivery
7. Where do you ship?
We ship worldwide. Shipping options and rates will be displayed at checkout based on your location.
8. How long does delivery take?
Delivery times vary depending on your location and the shipping method selected. UK orders typically take 2-5 business days, while international orders may take 7-15 business days.
9. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our courier’s website.
Returns & Refunds
10. What is your return policy?
We accept returns within 14 days of delivery, provided that the product is unused, unopened, and in its original packaging. Please contact us before initiating a return.
11. What if my item arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange for a replacement or refund as needed.
12. How long does it take to process a refund?
Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Contact & Support
13. How can I contact customer support?
You can reach our support team via email at support@perfumeheritage.com or through our Contact Us page.
14. What are your customer service hours?
Our customer service team is available Monday to Friday, 9 AM – 6 PM (GMT). We strive to respond to all inquiries within 24 hours.